our satisfaction is important to us.
If you are not satisfied with your VIVIDORA purchase, you may request a return within [14/30] days from the date your order was delivered.
Return Conditions
Returned products must generally be:
- Unused.
- In their original condition.
- In their original packaging, where applicable.
- Accompanied by the order number or proof of purchase.
Certain products may be excluded from returns where permitted or required by applicable law.
Starting a Return
To request a return, contact us at [EMAIL ADDRESS] before sending your item back.
Please provide your order number and explain the reason for the return.
Our support team will provide you with the appropriate return instructions.
Return Shipping Costs
Unless the product is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
Refund Processing
Once we receive and inspect your returned product, we will confirm whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Depending on your bank or payment provider, it may take [5–10 business days] for the refund to appear.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us at [EMAIL ADDRESS] within [48/72 hours] of delivery.
Please provide your order number and photographs showing the issue so that we can assess the situation and help resolve it.