At VIVIDORA, we work hard to make every order experience simple, secure, and reliable.
Order Processing
Orders are generally processed within [1–3 business days] after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Delivery Times
Estimated delivery times are:
- Standard Shipping: [5–10 business days]
- Express Shipping: [2–5 business days]
These delivery estimates are not guaranteed and may be affected by weekends, public holidays, customs clearance, carrier delays, weather conditions, or other circumstances outside our control.
Shipping Fees
Available shipping options and costs are displayed during checkout.
Promotional free-shipping offers may be subject to minimum order values or other conditions.
International Shipping
Customers placing international orders may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
These charges vary by country and are outside VIVIDORA's control.
Address Changes
Please carefully check your shipping address before placing your order.
If you notice an error, contact us immediately at [EMAIL ADDRESS]. We will attempt to update the information before your order is shipped, but changes cannot always be guaranteed.
Delivery Issues
If your order has not arrived within the estimated delivery period, please contact us at [EMAIL ADDRESS] and provide your order number.
We will assist you in contacting the relevant shipping carrier when necessary.